Field note / 02Experience4 min

Designing for the second look

Visibility gets you seen once. A system gives people a reason to return.

The first look can be bought. The second has to be earned. It happens when the experience leaves an open loop: a detail to notice, a thought to finish, a system that rewards return.

This is why interaction should reveal character, not merely prove that animation software was installed. Every movement is a sentence in the brand voice.

Design for recognition first, discovery second and spectacle only when it serves both.

Visibility opens the door.
Dominance keeps the address.
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